Website Privacy and Data Protection Policy

PRIVACY POLICY

This website is owned and operated by The Pilates Collective FZ LLC, a company registered at FOAM 7017, Compass Building, Ras Al Khaimah, United Arab Emirates (‘we’, ‘our’, ‘us’ ‘The Pilates Collective’). To contact us, please email hello@thepilatescollective.co.

INTRODUCTION

We respect your privacy and are committed to protecting your personal data. This policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. IMPORTANT INFORMATION

PURPOSE OF THIS PRIVACY POLICY

This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you book a rental, access our services, or browse our website whether through a registered account or as a non-registered user.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

CONTROLLER

The Pilates Collective FZ LLC is the controller and responsible for your personal data (collectively referred to as “The Pilates Collective”, “we”, “us”, or “our” in this privacy policy).

CONTACT DETAILS

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us in the following ways:

Full name of legal entity: The Pilates Collective FZ LLC
Email address: hello@thepilatescollective.co
Postal address: FOAM 7017, Compass Building, Ras Al Khaimah, United Arab Emirates

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

We keep our privacy policy under regular review. This version was last updated in [Month] [Year].

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you, including:

Identity Data – First name, last name, username, title, date of birth, gender.
Contact Data – Billing address, delivery address, email address, telephone numbers.
Financial Data – Bank account and payment card details, stored by our payment processor.
Transaction Data – Details about payments to and from you, bookings, and services accessed.
Technical Data – IP address, browser type, time zone setting, location, operating system, and other technology details.
Profile Data – Your username and password, bookings, preferences, feedback, and survey responses.
Usage Data – Information about how you use our website, services, and products.
Marketing & Communications Data – Preferences in receiving marketing from us and third parties.

We may also collect and share Aggregated Data, such as statistical or demographic data, which is not considered personal data under the law.

We do not collect any Special Categories of Personal Data (such as racial or ethnic origin, religious beliefs, health data, etc.) or criminal conviction data.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law or under the terms of a contract with you and you fail to provide that data, we may not be able to fulfill the service you requested (such as a rental booking). In this case, we may need to cancel a service, but we will notify you at the time if this applies.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data, including:

Direct interactions – When you fill in forms, create an account, make a booking, or contact us.
Automated technologies – As you use our website, we automatically collect Technical Data (cookies, server logs, etc.).
Third parties or publicly available sources – Such as analytics providers, payment providers, and identity verification services.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses include:

Where we need to perform the contract we are about to enter or have entered with you.
Where it is necessary for our legitimate interests and does not override your rights.
Where we need to comply with a legal obligation.

You will only receive marketing communications from us if you have opted in. You can opt-out at any time.

PURPOSES FOR WHICH WE USE YOUR PERSONAL DATA

We process your data for:

Account registration and bookings
Processing payments
Managing customer relationships
Providing customer support
Improving our website and services
Sending marketing updates (if opted-in)

5. DATA SECURITY & STORAGE

We implement appropriate security measures to prevent your personal data from being lost, misused, or accessed without authorisation.

We only retain personal data as long as necessary to fulfill legal and operational requirements.

6. YOUR LEGAL RIGHTS

You have rights under data protection laws, including:

Requesting access to your data.
Requesting correction or erasure of your data.
Objecting to processing or restricting the use of your data.
Withdrawing consent at any time for marketing communications.

For any requests related to your rights, please contact us at hello@thepilatescollective.co.

WHICH LAWS APPLY?

This privacy policy is governed by the laws of the United Arab Emirates.

For further details, please contact us at hello@thepilatescollective.co.